Frequently Asked Questions

All You Need To Know About Ti Kaye Resort & Spa

What is the dress code at the resort?
At breakfast and lunch: Wraps / cover-ups for ladies, shorts and t-shirt for men.  For evening dinner our dress code is ‘elegantly casual’ i.e. summer dresses for ladies, casual shirt and dress shorts / light trousers for men.  Dress jeans are acceptable.

Do you offer trip insurance in the event a hurricane would cause us to cancel our trip?
Regrettably we don’t offer insurance.  If it is not covered by your credit card you may best find assistance on-line or from your regular insurance provider or tour operator.  We do allow guests to change their travel dates without any kind of penalty should a hurricane interrupt or prevent their visit with us.

What voltage does Saint Lucia use?
Saint Lucia is generally 220V with mostly 3-pin English plugs. All our rooms have hair dryers.

Can we pay in US Dollars?
The local currency is the Eastern Caribbean Dollars – EC$.  In many stores and restaurants US dollars are accepted and credit cards are usually welcome.  If you do carry US dollar bills we recommend nothing larger than $50 to avoid difficulties getting them accepted and changed.

Are the plunge pools at the resort heated?
Unfortunately no they are not but during the summer months they are quite warm.

Are the beaches in Saint Lucia private?
No beach in Saint Lucia is privately owned, however due to the secluded location of Ti Kaye Resort & Spa, it provides the perfect hideaway.

What is the hotel’s policy for inclement weather?
The hurricane policy will be in effect once the U.S. National Hurricane Weather Center (NOAA) has issued an official hurricane warning for the destination, or the U.S. gateway clients are traveling from/to. The policy is in effect for hurricanes only, not for lesser impacting storms, such as tropical storms.

In house guests departing early: Guests who choose to depart early from the destination will not be billed for the unused nights. Or, unused nights can be used as credit towards a future stay within one calendar year, whichever the guest decides.

Guests scheduled but unable to depart: Guests who are unable to depart due to airport closures will be offered distressed rates that are to be paid directly to the hotel.

Guests scheduled but unable to arrive: Guests who are unable to arrive due to cancellation of flights or airport closure will be able to arrive on a later date with the following options:
(1) Arrive on the first available flight after the storm and simply take the same number of nights confirmed at the same rate (based on room availability), or stay until their original departure date, being charged only for used nights.

(2) Reschedule same season travel within one calendar year, fee free.

(3) Cancel without penalty.

Guests choosing to reschedule: We will happily honor the current rates for the same season of travel within one calendar year based on availability. Excludes holiday blackout dates of December 24th – January 1st inclusive.